Feedly slowdown leaves paid users frustrated as company tests web app fix
Feedly slowdown has left paying subscribers reporting an unusably slow web app and unanswered support requests while the company says it has deployed a fix for a bug tied to bulk "Mark as Read."
Feedly users have reported a week-long slowdown of the service’s web application that has made feed browsing sluggish or, in some cases, effectively unusable. Paying customers took to public forums to say the slowdown affected their daily workflows and that performance problems persisted despite repeated attempts to reload and troubleshoot. The reports have raised questions about service reliability as Feedly markets new AI-driven products alongside its core RSS reader.
Users Report Week-Long Web App Slowdown
Several community threads and user reports describe the Feedly web app loading pages slowly, hanging browser tabs, and crashing under normal browsing conditions. Subscribers said these issues began more than a week ago and affected both free and paid accounts, with some noting the web interface became too slow to use during heavy reading sessions. The slowdown has been particularly disruptive for users who rely on fast navigation and frequent updates across many feeds.
Subscribers Say Support Requests Went Unanswered
Multiple paying users told peers that their support tickets received no timely response, fueling frustration among those who pay for guaranteed service levels. Complaints included long wait times for replies and, in some cases, no acknowledgement of submitted bug reports. For professionals who depend on Feedly for research or monitoring, lack of timely support amplified the operational impact of degraded performance.
Company Response and CEO Confirmation
Feedly’s CEO Edwin Khodabakchian confirmed that the company was aware of the web app issues and described the problem as a front‑end bug under investigation. He told reporters the team identified a likely trigger related to account actions and that engineers had been testing a remediation. Feedly said a targeted fix was released on Friday, though the company is still verifying whether it resolved the issue for all affected users.
Classic App Retirement and Mobile App Complaints
Feedly has also retired its older "Feedly Classic" mobile client, a move the company said was necessary because the app no longer met current iOS and Android requirements. The classic client had only a small number of active users at the time of its retirement, according to company statements, but some longtime customers said they were not alerted before the shutdown. Separately, a subset of users reported the main iOS app intermittently failed to load, including on some beta builds of the operating system, prompting Feedly to pledge further investigation and a rapid fix.
AI Pivot and Concerns Over Core RSS Support
The company has been promoting AI features aimed at business users, including tools for threat intelligence and tailored content monitoring, a shift that has raised concerns among traditional RSS users. Some customers asked whether the pivot toward new enterprise offerings was diverting engineering attention away from basic reader performance and support. Feedly’s leadership has insisted that the News Reader remains a priority and that core RSS functionality will continue to be maintained alongside newer products.
Technical Cause Identified and Ongoing Verification
According to the company, engineers traced the slowdown to a bug that could be triggered when users applied "Mark as Read" actions on accounts with many folders and subscriptions. The front‑end team implemented a fix and deployed it to production environments while monitoring performance metrics and user reports. Feedly acknowledged that, despite the patch, some users may still experience problems until the rollout and verification are complete.
The company says it will continue to communicate updates and investigate lingering reports, while urging affected users to resubmit support requests if problems persist.
Feedly serves millions of users worldwide, and the recent slowdown underscores the dependence many professionals place on fast, reliable feed access even as the company expands into AI-driven services. Users and subscribers will be watching closely to see whether the fix stabilizes performance and whether Feedly improves communication and support for those affected.
